Frequently Asked Questions

Everything you need to know about shopping with Felina.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply visit our Returns Portal to start your process.

Do you offer international shipping?

Yes, Felina ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track the status of my shipment?

Once your order is shipped, you will receive an email confirmation with a tracking link. You can also track your order directly through the 'Order History' section of your account.

Are the products on Felina authentic?

Absolutely. We pride ourselves on quality and authenticity. We source all products directly from authorized distributors and official brand partners.